Start collecting Feedback
You don't have to be an expert or spend months on coordination. Touchpoints is an entry-level tool, designed to get you started collecting basic customer feedback.
Touchpoints provides a common feedback survey template that leverages an existing PRA clearance.
Get and Stay Organized
Customer experience managers can keep track of surveys and feedback in one place.
What Touchpoints offers:
Touchpoints is a FIPS Moderate-rated web application, deployed to cloud.gov. Spend more time on feedback and less time on tools by leveraging Touchpoints to collect customer feedback.
Use a Touchpoints-hosted form by sharing the URL via any of your existing tools. Or, deploy a touchpoint on your own web property with a script tag.
Touchpoints simplifies quarterly A-11 Section 280 reporting by providing standard data reports.