Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Touchpoints Screenshot

Making customer feedback easier for federal agencies.

Touchpoints offers a simple, flexible, and convenient way to start collecting customer feedback so you can focus on serving your customers rather than managing surveys.

Download Slides Get started

Get started
Start collecting Feedback

You don't have to be an expert or spend months on coordination. Touchpoints is an entry-level tool, designed to get you started collecting basic customer feedback.

PRA friendly
PRA-friendly

Touchpoints provides a common feedback survey template that leverages an existing PRA clearance.

Stay organized
Get and Stay Organized

Customer experience managers can keep track of surveys and feedback in one place.

What Touchpoints offers:

Feedback as a Service

Touchpoints is a FIPS Moderate-rated web application, deployed to cloud.gov. Spend more time on feedback and less time on tools by leveraging Touchpoints to collect customer feedback.

Multi-modal Survey Delivery

Use a Touchpoints-hosted form by sharing the URL via any of your existing tools. Or, deploy a touchpoint on your own web property with a script tag.

Streamlined Reporting

Touchpoints simplifies quarterly A-11 Section 280 reporting by providing standard data reports.

More than 100 federal agency teams use Touchpoints to collect and report on customer feedback data.

Contact: For questions about this website, email feedback-analytics@gsa.gov

touchpoints.digital.gov

An official website of the U.S. General Services Administration

Looking for U.S. government information and services?
Visit USA.gov